Product Information

Do you have a question concerning our products? Then here are some helpful responses to some often asked queries by our customers.

How do I know what size strap I need?

The first thing you will need to find out is the lug width of your watch. This is the width of the gap where the strap attaches to the watch head. You If you need some help with sizes, please take a look at our watch strap size help page.

Out of stock items

We are re-stocking products all the time, but occasionally it can be a few months before items are available again.

Please sign up for our back in stock notification and we will send you an email as soon as the item is available.

Repairs

If your watch is still under warranty, please contact our customer service team who will be happy to help you.

  • Protecting the rainforest

    We are committed to playing our part to protect the natural world for
    future generations. We have been protecting trees in the rainforest to
    help fight climate change.

    Find out more
  • Offsetting our carbon footprint

    We are committed to playing our part to protect the natural world for
    future generations. We have partnered with One Tribe so that every
    transaction on our store will help protect 100 square metres of
    rainforest, or in other words, 5 trees.

    Find out more

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